Frequently Asked Questions

Need some help with your order, or have a question that you need an answer for quickly? Read through our frequently asked questions for information and advice on some of our most commonly asked questions.

Postage, delivery and charges

What are your delivery charges?

To cover the costs from the courier, our delivery prices start at £7.50 for small, lightweight items traveling within the UK.

Overseas prices do vary depending on the destination country, size and weight of the goods. If you have any questions regarding the costs of delivery; please contact our team for further information.

What couriers do you use?

We use APC for all of our next-day delivery services within the UK. For international orders, we use TNT.

APC offers a variety of timed delivery options, including; pre-10am, pre-12noon, and standard (between 9am-5pm) delivery.

It's outside the expected delivery time - What should I do?

Please contact our team on +44 (0)1704 539 312 or send an email to sales@axiscontrols.co.uk with your purchase order number. We will be able to confirm proof of delivery or advise of any issues with the delivery service that could be causing a delay.

Payments, accounts and VAT

Do I need to set up an account with Axis Controls?

Not at all! By checking out securely through our 'Guest' checkout, you can place your order quickly and securely, without having to create an account. You will still receive an order confirmation email once your order has been processed.

What payment methods do you accept?

We can accept card transactions, including; Visa, Visa Debit, and Mastercard through our website and over the phone. We also accept PayPal transactions through our website and can take BACS transfers for orders made over the telephone and in-person.

Do you accept international credit cards?

If you purchase through the website, you can make payment with an international credit card in your origin currency.

Can I get a VAT invoice?

If you require a VAT invoice, please email sales@axiscontrols.co.uk; or call our team on +44 (0) 1704 539 312.

Please ensure you have your purchase order number to hand. VAT invoices are printed and dispatched via Royal Mail 2nd Class post at the end of the working month. However, should you require your invoice prior to that, we are happy to send it via email when requested.

Returns and Refunds

How do I return unwanted items?

If you've purchased an item in error, or you no longer have a need for it, you can return it to us any time within 30-days of receiving the order. Please note that we do charge a 30% fee for returning items purchased in error. For more information please do read our refund and returns policy here.

If you would like to return an item, please dispatch them back to us via your own courier. Once the item has been tested, and has passed our inspections, we will issue a refund to the account paid on.

How do I return a faulty item?

If you have purchased an item that you believe to faulty, please contact our team via email at sales@axiscontrols.co.uk or +44 (0) 1704 539 312

Please send this back to ourselves via your courier. Upon its delivery to ourselves we will conduct the necessary inspections; and replace, repair, or refund the item as necessary.

General Questions

When are you open? When can I speak to a person?

We are open Monday to Friday 8.30am - 17.00pm, with the exception of Bank Holidays.

Between these hours, there will always be someone just on the other end of the phone for any questions or queries you may have. Alternatively, you can email us at sales@axiscontrols.co.uk at any time, and someone will reply within the working day.

We are closed to the public on Saturday's, unless by appointment.

I have a control panel application that I need a quote for. How can I get in touch?

You can speak to one of our expert team from 8.30am - 17.00pm Monday to Friday by calling us on +44 (0)1704 539 312.

Alternatively, you can contact us via email anytime at sales@axiscontrols.co.uk.

We also offer a completely free site visit service. This allows us to gain a better understanding of your application and its requirements.

I need some advice on the best electrical component for my application. Can you help?

Of course, if you have any questions relating to any of the electrical components we stock; or questions about their suitability for your application, please get in touch with us via telephone or email and one of our team of expert electrical engineers will be happy to help.